Providing after-sales service to SMCC Group customers through a global service network of long-term partners - offering advice on after-sales, spare parts, and troubleshooting for machine users. From installation to sales service and support for original spare parts, we assist you in purchasing, using, and maintaining your equipment. Our global network ensures that you can receive professional support from high-level engineers no matter where you are.

1. Technical Services

1.1 Pre-sales services To provide patient and thoughtful pre-sales services for customers who have a demand for machinery and equipment, including providing business or technical consultation, selection references, relevant drawings, and project plans.

1.2 Installation and Debugging We can provide equipment installation, debugging, and other sales services according to the needs and requirements of our customers.

1.3 Maintenance and Repair No matter what kind of equipment you have, after-sales service is very important. SMCC Group is committed to extending equipment lifespan, reducing costs, and minimizing usage risks through comprehensive technical support and security solutions. Our service scope comes from customized maintenance concepts, including comprehensive technical assistance to complete inspections and major repairs, complex repairs for unexpected accidents, and maintenance services provided by our on-site service engineers.

During the warranty period, we will provide timely and comprehensive service guarantees as much as possible. If there are quality problems caused by equipment manufacturing defects, we will provide free repairs. After the warranty period, we provide free technical consulting services and the best priced parts, and are responsible for lifelong maintenance.

2. Component Support

Providing you with long-term parts is an important component of our service. We can provide competitive original parts in terms of price, delivery time, and quality.

3. Service Commitment

We promise our customers that our services extend from the initial contact to the entire lifecycle of the engine or generator set.

The goal of SMCC Group is to become a global service provider, and we have been working hard to provide you with world-class services; Practice has taught us that only speed, convenience, and high-level service quality can achieve our goals. We will provide you with services such as product repair, maintenance, power station operation and support.